Return Policy

Last updated on Sep 27, 2026

At Vhandar, we want you to be happy with every order. If something isn't right, here is how returns, replacements and refunds work.

1. Return Window

You can return an item within 2 days of delivery.
It must be unused, in its original packaging, and in the same condition as when it was delivered.
Wrong, damaged, defective or missing items: please tell us within 24 hours of delivery (see section 5).

2. Items That Can't Be Returned

For hygiene and food-safety reasons, these can only be returned if they arrive wrong, damaged or defective:

Perishable goods: fresh produce, dairy, meat, bakery, and chilled or frozen food
Opened food and beverages
Personal care and hygiene products: cosmetics, toiletries

3. How to Request a Return

Message us on WhatsApp at 9851357358 or contact Help & Support within the return window.
Share your order number (from My Orders), the item(s) you want to return and the reason. Photos help us sort it out faster.
We'll confirm whether the item can be returned and arrange the next step.

4. Returning the Item

Free pickup: for an approved return, our delivery partner collects the item from you at no cost.
Drop off at a store: or bring it to any Vhandar store.

5. Wrong, Damaged or Missing Items

If an item is wrong, damaged, defective or missing, contact us within 24 hours of delivery with photos where possible. These are always covered, including perishable and personal care items, and we'll put it right at no extra cost.