Question 1

What is Vhandar?

Accepted Answer

Vhandar is revolutionizing Nepal's fragmented grocery market through innovative technology. As the largest hyper-local delivery service in Nepal, we allow you to conveniently order groceries, fruits, vegetables, and other essentials directly from your mobile device or web browser.

Question 2

What kind of products does Vhandar sell?

Accepted Answer

Vhandar offers over 7,000 products, ranging from groceries and fresh produce to baked goods, meats, seafood, cosmetics, electronics, baby care items, and much more. We ensure swift and safe delivery right to your doorstep.

Question 3

What cities and locations does Vhandar operate in?

Accepted Answer

Currently, Vhandar operates in Kathmandu, Bhaktapur, and Lalitpur.

Question 4

Does Vhandar deliver cigarettes?

Accepted Answer

Yes, we deliver cigarettes in select areas across all three cities. We require customers to be at least 18 years old.

Question 5

Does Vhandar deliver sanitary pads?

Accepted Answer

Yes, we deliver sanitary pads throughout Kathmandu, Lalitpur, and Bhaktapur.

Question 6

Does Vhandar deliver condoms?

Accepted Answer

Yes, we deliver condoms in all three cities, with discreet packaging to ensure your privacy is maintained.

Question 7

Does Vhandar deliver 24 hours/all night?

Accepted Answer

Currently, this service (delivery between 12 AM to 6 AM) is available in select areas of some cities.

Question 8

Does Vhandar deliver ice cream?

Accepted Answer

Yes, we offer ice cream and frozen desserts in nearly all areas we serve, featuring delicious flavors from brands like Amul, Kwality Walls, NIC, and more.

Question 9

How does Vhandar deliver in 10 minutes?

Accepted Answer

Our technology allows our partner staff to pick and pack an order within just 2 minutes of placement. With our extensive network of partner stores located approximately every 2 kilometers, we ensure swift deliveries.

Question 10

Do you charge for delivery?

Accepted Answer

Delivery charges vary by store and are clearly listed in the app and website during the checkout process.

Question 11

What are your delivery timings?

Accepted Answer

Delivery timings differ by city and locality. In some areas, we start deliveries at 6 AM and complete the last delivery by 11 PM. Additionally, we offer overnight deliveries between 12 AM and 6 AM in select areas of Kathmandu and Lalitpur.

Question 12

Can I change the delivery address of my order?

Accepted Answer

Currently, we do not support changing delivery addresses. However, you can cancel your order and place a new one with the desired address.

Question 13

What if I don't receive my order by the scheduled time?

Accepted Answer

More than 70% of our deliveries are made within the 15-minute window. In rare cases of delays due to unforeseen circumstances, our customer support team will keep you informed about the status of your order.

Question 14

How can I cancel my order?

Accepted Answer

Vhandar makes cancellation easy and hassle-free. You can cancel your order through the app or website on the order details page while it is still being packed.

Question 15

What if I want to return something?

Accepted Answer

The timeframe for raising a return request varies by product category: Consumable perishables - 72 hours; Non-perishables - 72 hours; General merchandise - 24 hours; Missing freebies - 72 hours; Wrong orders and MDND - 24 hours.

Question 16

Can I reschedule my order?

Accepted Answer

We aim to deliver your order within 10 minutes whenever the store in your area is open. Rescheduling is not possible — please place your order when you're available.

FAQs

General

Miscellaneous

Delivery

Cancellation and Return